{ "media_type": "text", "post_content": "I have a client who only wants to use MS Teams to communicate to us. It is a nightmare for many reasons but not sure how to stop this.", "post_id": "610847b0de03900024d08d93", "reply_count": 6, "vote_count": 1, "bowl_id": "5a3b5e6f57397600147146d3", "bowl_name": "Account Management" }

I have a client who only wants to use MS Teams to communicate to us. It is a nightmare for many reasons but not sure how to stop this.

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I’ve had clients on MS Teams. You may not be able to stop it. It’s probably part of what your client sees as their “go to” tool box, and part of how they roll.

smart

So any suggestions on managing this? We often have to spend time monitoring Teams (in addition to email) and then have to duplicate convos and CYA on decisions via email too.

Is it at least in the more formal Team channels where you can keep conversation threads together or is it just in casual individual Chats?

Ya hard pass

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