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Chief
Did they fix it? They don’t provide late check out at resorts. If they fixed the bathroom issue, 0 points.
In the hotel industry and hate guests like you. Always wanting something for free. Don’t be a whiny b if your toilet is fixed.
Late check outs aren’t guaranteed at resorts
That’s pretty bad, I am ambassador and never had issue with getting late check out. But recently the upgrade game has been not strong
Pro
File a complaint online (or talk to a manger if you prefer) and you may get some points even if they fix it depending on the property
Late check outs are not guaranteed as housekeeping is needing to get in to turn the room for those at check in the next day especially if the following day has a sold out stay. If you were on the opposite end being the one checking in and someone from the day before demanded a late check out that could affect your status to check in.
Chief
Britt - they are guaranteed at Marriott for certain status members at non-resort properties.