I have an interview coming up with a machine learning start up in the chatbot space. How can I position myself for a customer success role? Appreciate any guidance.

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Rattling a few things off the top of my head here, but good customer success managers can quickly master the tech, build understanding of client org and successfully navigate to right people to get info on potential use cases and drive adoption, work well with post-sales/implementation engineers (if relevant), communicate effectively using data, and build plans/processes to help client use product successfully.

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Interesting. What’s the business?

Lots of translatable skills from consulting, but change management is really critical for successfully adopting a lot of B2B software. Medium and large enterprises need the most help with that.

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