I have this contract with a marketing agency. I know the guy tried really hard and did his best but in the end he didn't pull through and I can get my money back per the contract.

I don't know if 100% is the right amount as he did work hard but he didn't perform. What's the right thing to do?

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Did he make you a promise of some specific thing he would achieve that he did not, or were you just unhappy with the work? Sort of need to know more about the problem with performance

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In what way did he not perform? You didn’t get the result you were expecting? He took too long? More info would help with a % range

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