I just started a new role as a Technical Support Manager. I know I can do this job & succeed - it’ll just take time to learn the product to truly become an expert. I am feeling a bit incompetent though & want to communicate effectively. I want to start with opening up my vocabulary to properly communicate feature requests or bugs, are there any resources out there for something like this? Learning English as a second language has its battles & this is something I definitely want to work on.

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