{ "media_type": "text", "post_content": "I manage a team of creatives and one of my designers is \"extra\" creative, especially with her makeup. We are a client-facing team and interact with companies in the finance and accounting industry. I've tried subtle hints to tell her to tone down her makeup but it hasn't been working (Im talking themed Disney, horror, fantasy type of makeup). She's amazing at her job so I don't want to stifle her. But I know it's \"uncomfortable\" for our clients. Thoughts?", "post_id": "622b80f529f4dc002bf221a6", "reply_count": 60, "vote_count": 8, "bowl_id": "55375ce690f5eebe1d2a0f88", "bowl_name": "Tech", "feed_type": "crowd" }
null

I manage a team of creatives and one of my designers is "extra" creative, especially with her makeup. We are a client-facing team and interact with companies in the finance and accounting industry. I've tried subtle hints to tell her to tone down her makeup but it hasn't been working (Im talking themed Disney, horror, fantasy type of makeup). She's amazing at her job so I don't want to stifle her. But I know it's "uncomfortable" for our clients. Thoughts?

likefunny
Posting as :
works at
You are currently posting as works at
Highlighted IconHIGHLIGHTED

Before you do anything, you should probably chat with hr.

My personal opinion is that you should likely have a constructive conversation with this person, providing examples of themes that are client appropriate (Disney) and others that aren’t (such as horror) and encourage the person to chose their makeup on days you have client meetings using their best judgement.

I don’t think you have the right to tell a person what makeup they can or can’t wear, but I can understand wanting to put your best face forward (pun intended) with clients. I think stifling this persons creativity at a base level would be detrimental and potentially problematic for you, so don’t discourage the themed makeup.

likehelpful

Thanks Visible Hands!

Ask yourself this question. What kind of company do you want to be? The type of company that prioritizes clients over employers or holds them both as equal stakeholders in the success of your company? As a female designer, if I received any feedback from a supervisor that my appearance didn’t meet my clients standards, I’d tell you to find new clients or a new designer. If you work with multiple brands in different industries and are client facing know your audience. Assign her to accounts that would celebrate her appearance vs. judge it.

@Creative Director, maybe not your company, but it is your team, and the advice seems to still have merit. By your own admission, this doesn't seem to be a good fit for your clients or you as a manager. Why not help this designer find a team that is by being honest about your limitations? This designer shows up to work like this now because they've come to trust you, part of honoring that involves being able to have an honest conversation that doesn't just blame them or tell them they need to just fit the mold. You've sensed that ask would hamper their creativity, which is why you posted. You know, taking a command and controll approach would likely have an impact -- so why not take a path that's less damaging for everyone longterm and faster to get to a solution by making it a conversation? She's in the wrong team, and that's ok.

Recent IconRecent

She's amazing at her job. Leave her alone.

If a client says anything your response should be something along the lines of "She's amazing at her job and that's part of who she is. Here at ___ we support letting people be their full selves, especially with their creative sides."

This is exactly what people are talking about when we talk about diversity making a team better. She shouldn't have to deal with push back because you're uncomfortable with her personality. Yeah, she's different/unique. That's probably the point.

likeupliftinghelpful

@Change Manager, there havent been complaints, but we've had inquiries like I mentioned

Honestly, I'd be willing to bet that this is bothering you more than it's bothering any of her clients. If she's capable of doing her job well, who cares how much eye shadow she wears?

likehelpful

Lol @odor. Do you guys meet in person?

Does it really make the clients uncomfortable?

I thought it would enhance the optics of your creative team

like

It's odd because our clients are kind of...stiff? You can tell by their reaction they're not used to it

I have had this happened with an intern and they would have theme days where one day the theme was strawberries, the next one was chocolate, the next one princess and so on.

It was really bad because it was not only a make up thing, it was accessories, clothes, hair styles/wigs and even nails. We later realized that that was a thing and it’s called “cosplay”

Our organization is extremely buttoned, and everyone was really uncomfortable with them being dressed up like that but no one told them anything because it was really awkward. We thought “professional attire” was obvious to anyone based on how everyone else dressed at the office. And the problem is that when we interviewed them, they didn’t show up dressed like that, they were wearing professional clothes.

Their internship ended and after that, we made sure to talk about work professional attires to anyone new in the organization, in fact we included it in the handbook afterwards.

People can be whatever they want of course, but there is a fine line between being “yourself” and not being professional anymore.

likesmarthelpful

Lol you didn't have HR? But okay sounds good!

like

Make a policy that includes standards of dress for meetings?

likefunny

This makes sense but it's a bit isolating

If she were in my team I'd tell her to at least be on brand and only use our company colors. Free creative promotions is a plus if she already has a social-media following.

funnylike

Lol didn't think of that

Are you talking about full face design makeup that people on Instagram and TikTok do (like using makeup to paint a zipper on your face and making it look like you’re “unzipping” your brain) or just a lot of eyeshadow?

If it’s the former, that’s not suited for any workplace outside of fashion or entertainment. If it’s the latter and just more extreme colors or heavy makeup, is it really a problem?

like

@VP, yes, even as a creative agency, I think that it's not appropriate but don't want to impose my opinions on others you know?

I was ready to side with the makeup creative employee, but OP replied to someone that this isn’t just makeup, it’s full-faced, mask makeup similar to the looks people complete, replicate on Tik Tok (zipper face, lion, horror and butterflies). I agree with the OP on it making clients uncomfortable and it being unprofessional. Creativity should be encouraged but finance and accounting clients aren’t the workplace suited for full mask makeup looks IMO. Consulting HR is the best move for sure.

likesmart

I’ve never been through something like this; I’d loop in our HRBP to cover myself/company and ask what the best practice is and follow it. At the end of the day you’re not trying to stifle her creativity as a person but have both her and your company’s and client’s interests in mind. Following HR’s suggestions will allow you to do the “professionally correct” thing that covers your ass, hers in the event there are financial repercussions from the clients. Honestly I don’t think there’s a way you can be direct with her about it without risk - not saying it’s be bad but HR’s job is to interpret situations like this and advise. You’re not Human Resources and this is a weird situation. Good luck! Update us if you can.

We need more uniqueness in the world.

likeuplifting

Agreed! What would you say is the difference between self awareness and uniqueness?

I mean you are still expevted to have a level of professionalism when you are client facing. I would just be completely honest with her and tell her she needs to tone it down a notch.

like

Thanks, my thoughts too

Wow, that sounds like a good problem. Something actually interesting in a world where I'm basically expected to build things to scope. Should be the litmus test to which clients you should fire. If they don't like her, they don't like you.

like

Interesting. But what does them "liking" her have to do with this situation? I mean isn't that kind of going against the grain?

Please let her be! Clients are not here to look at her and what's the point of trying to please the clients anyway? They pay you for the work you do... You should stand up for your team mate instead and be proud about accepting diversity (it isn't always sex/race/nationality). She is her own person and is entitled to present herself the way she wants while maintaining the decorum. A company can have a dress code but make-up isn't as big of a deal as you are making it. Also, you aren't responsible for her actions and the clients know that.

like

But if the clients are uncomfortable, we arent setting up a conducive environment for them to want to continue coming back

Does it bother your clients? Like, have you got a comment/complaint about it?

I responded on another thread ^^^

Related Posts

Any recommendations for in-house or client side? Thinking of making the switch

Any python beginners want to work together and create a project together?

To be a good consultant you have to be a bit of a psychic. Client: "I want something done. The rain in Spain falls mainly in the plains." Consultant: "Ok, so that's a complete system overhaul....

like

Any recommendations for good business writing course? Feel like I need a solid refresher before my next project starts

like

Has a client ever actually had an idea you were jealous of?

likefunny

How would you approach moving to the the client? In this case they are a massive company. Just apply for the job? Or, have a client stakeholder give you a referral? Would you try and get the job first ‘unofficially’ before even applying?

Obviously you don’t want your current employer finding out?

like

Rant: anyone other creatives get sh*t from men on the account side in regards to your OOO days? I put my ooo days in cals way in advance (also it’s the project management team job to resource accordingly) and then give a reminder in a meeting but am met with sassy comments like “oh that’s news to me” or “wow I need your ooo package” sorry I saved my ooo days for the summer and have comp days from working multiple weekends. Needed to get that out, okay bratty rant over.

like

When client has same idea about working on Fridays as you do #naptime #tillmonday

like

Hey Fishes.
I'm currently on notice period holding 11 lpa offer from GroupM. I am looking for a good hike and planning to grab a good organizations offer. Let me know if someone can refer me.
Current Company- Atos
YOE- 6years 6 months
Current CTC- 871000
Last working day- 15-Sep-2021
Skills- Business and Data Analyst, SQL, Tableau desktop certified (no working experience of project), Excel, Oil and Gas domain experience in downstream supply chain and Retail automation data analytics.

Thank you.

like

Calsoft inc 40 Lpa (4 variable)
MINDTREE 36 (5variable)
Encora 36 fixed
Sharks,
Considering
WLB, job security, annual hikes
And alao switched to new
Stack agile Project manager

Which one to go for.. Pls suggest

like

Any tips on working with a client you can't stand but has a great profile?

like

When the client talks about add on work and your partner puts a big sticker of the clients logo on his laptop ...only fair since they are helping pay for his vacation house

like

I have joined cts 7months before.. My assignment is getting over in next 2 days but i have not assigned to any new project yet. What will happen if i wont get any project? Also is there any portal where i can search project by ourself?

like

My PM went on leave for 5 weeks, so I was asked to backfill. I was told there would be additional resources brought in and there wasn’t, so I’m doing multiple peoples job. Things came to a head with the client and I expressed concerns to my manager that I was overwhelmed. Multiple days went by and things got worse. It came to the point that I was in severe mental distress. Now, my manager barely acknowledges me and I feel like it’s my fault for not being able to manage. Did I mishandle this?

like

What % of the time do you pretend to care/have interest about your project vs actually doing so?

like

If you're in a client meeting (not virtual) and people are discussing something not directly related to you - Is it acceptable to work on the laptop, check mails etc or you listen actively?

like

How do state tax returns work if I'm working at a client outside of the state where I reside, but I only see withholding in my state of residency? Do I still need to file a return in my project state?

When you run into an accounting problem with a client, what questions do you ask to start working through the issue? I'm trying to become better technically, but always have trouble with initial questions. Interested in any examples!

like

Been in consulting for +2 years, and a straight shooter. Client asks for recommendations/advise, I give them options. If they don't like those, no problem-- I'll analyze further and give other options. But superiors now telling me that instead of giving recs to the client directly, I have to instead inception-ize them (i.e-- give them an idea of mine, guide them through conversations and make them think they reached the solution all on their own).
Is this common? I feel like it's: (cont)

like

I recently joined EXL and want to move to Analytics domain. But, I know it depends on my Manager and HR. Obviously, they won't approve so easily.

So, if anyone is already working in EXL ANALYTICS domain, plz let me know.

I want to get the Analytics, ML and DS real time experience. I want you to show me what kind of tasks you are working on and probably give me an overall view of your entire project.

Don't worry, I will pay for this. I want this experience to crack a product based company. Thx

like

Additional Posts

Motivational quote of the day ...

like

Summer time is coming. Why are we not allowed to wear short to work? (Men related)

likefunny

I'm just so stressed, I was supposed to be transferring countries at work in January

HR at my company is lagging SO much, and I know they're just sitting on my paperwork, they ignore my emails, provide no updates, give the same brush off to my MD...

I had anticipated visa lags but not internal paperwork

I'm very anxious all the time, I can't sleep, I know I can't do anything about it, but I constantly have so much anger and knots in my stomach 😢

like

The first caption of PwC today should read: "To everyone who busted their ass all summer and did not take vacation (like hike the Appalachian trail for 5 months) or use the #teampwc, thank you."

like

Time for the Oscars to come to EY.

like

IC vs Manager. Are there major pay differences between the two? Right now, I have been offered a Principal Data Architect role which is the same pay as the Sr Mgr. I would be moving from a people manager to more of an IC role. Which is better for long term growth? Do you have to move to people management to move far in a company? I feel like at a start up it is better to be an IC due to the chaos of managing expectations at a startup. Hiring in a smaller startup is close to impossible.

like

Torn between a growing startup with great schedule flexibility, work/life balance and company goals OR a bigger global agency that has a good name but none of those other advantages. Pay is the same.

like

Any recommendations for in-house or client side? Thinking of making the switch

Can you work during the period after STEM expires and you are waiting on the H1 package to be returned by USCIS?

Hello, I am a 3rd year uni student graduating in December. I got an IB summer internship at one of the big 4. It’s going to be my first internship ever and I’m very grateful for it. What should I expect/How can I prepare? Also, I didn’t get the details of the position yet. Should I negotiate or accept whatever the terms are?

like

Razor fish, Seattle. What accounts do they have out there?

like

Anyone here wear something other then the standard Rolex, etc? I wear an A.Lange & Sohne Lange 1 Moonphase and have never seen AL&S mentioned here ?!

Maybe I am too old school for this group.

How long did it take you (YOE) to reach a 6 figures base salary?

likehelpful

Trying to teach right now is like _________________.

like

Has anyone made the jump from the tax group of an AmLaw 100 firm to a Big 4 tax group? I have questions.

like

Any python beginners want to work together and create a project together?

SM for deloitte? Why is it so bad? I am a Manager. Is it because of managing multiple projects?

like

@FB please add a master thread feature/combine new stories on the same thread.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
Download Fishbowl to see what others are saying
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the Fishbowl app

For account settings, visit Fishbowl on Desktop Browser or

General

Legal