I need a pick me up. Tell me a story of when you stood up to a client.

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Not my story but my old partner at IBM GBS. We were working on a smaller project (4-5 FTE’s) to get a handle on how the money flowed through the org. And the client ( not the sponsor) was riding the team and the PM really hard. The PM was young, like 28 and a female. And this person kept talking down to them and acting like an ass.
Fast forward to the first review of the final deliverable with the partner, client, their deputies and the rest of our team. As soon as the meeting starts, the client starts insulting the PM ‘You’ve been looking at this for weeks! You shouldn’t need to look at your notes..’ Just really pissy crap. Anyway, they partner looks around the room and goes ‘Stop. Stop right now’ to our team. She then asked the team and everyone else to leave the room. 15min later she comes out and says we will be presenting next week to everyone, including the sponsor. Found out later the the partner told the client that she found their behavior to be unacceptable and she would pull the entire team off the project because it wasn’t big enough for her to give a shit. And then she told the client that she would be calling her friend (the sponsor) about why she was doing it. The sponsor was the client’s, bosses boss. Needless to say we didn’t hear a peep out of the client for the rest of the time we were there. lol

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Love this story, by the way

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Client asked us to meet an unreasonable deadline. I stood up to them and pushed back saying we cant meet that deadline. The client demanded again that we meet their deadline and I backed down and made the deadline. Feel better :)

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Not sure about this being a pick me up yet, but I’m reserving my rights. How many tee ball games and recitals did you miss? Was there a night out that your friends wanted you to go to? Did you skip the gym? Did you watch ANY Netflix?

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