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When was the last time you spoke with HR? If a week ago, I think you can reach out to HR and ask what other information they're waiting for. Did you need to do a drug or urine test? Are they waiting for those results?
Usually a background check also includes your prior employment before your previous role. Any and all that you've included in the application. Did they complete that or are they still waiting for people to confirm your employment history?
Depending on the background check company they're using, it may take a bit to give an update too even if they're seemingly "done". Usually 1 week would suffice tho. Or 7-10 business days.
If I were you, I'd ask the background check company if they're using a third party or speak with HR and ask for a status.
I spoke to HR, they said I need to reach out to whoever gave me the offer, I emailed her but haven’t gotten an answer back yet.