I switched to my current role with the verbal agreement that I would be third teir support - there will always be someone else between the customer and me. I recently found out that a new distributor doesn't want to stand up a support desk to do that for at least a year, leaving my team as first point of contact if anything goes wrong with a system.

Am I in a position where I can ask to renegotiate my compensation, even through I don't have a written job description?

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That’s definitely a dilemma. Verbal agreements can be upheld unless there’s a change in unforeseeable circumstances. You can definitely ask for a salary adjustment given the new scope but also be prepared for when the answer is no. If the answer is really no, wait 6 months when you’ve had boat loads of performance metrics and accomplishments under your belt and re-negotiate then. Otherwise, better to seek opportunities elsewhere.

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