I was told I don't push back on stakeholder asks enough. Then given feedback that I ask too many questions trying to understand the root problem. This sums up all problems with UX "consulting."

likefunny
Posting as :
works at
You are currently posting as works at

Clearly your leaders expect you to know all the answers ahead of time then be a dick to the client! 🤔

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Ugh. Sounds like you work for my old boss who went to PwC. The biggest thing I’ve learned for pushing back is to formulate it as a question. Then it’s not like you’re being a dick, you’re forcing the stakeholder into a moment of critical thinking and you might uncover motives.

Digging into feedback with questions in a way that is concise is a hard thing to do, especially when trying to understand the motivation behind stupid asks. Without a specific example, I’m not sure I can help you, but try and keep your follow ups minimal by grouping them together when asking questions. Many feedback points are related and have an underlying cause or problem.

Also, remember that you (not the stakeholder) are the expert in user behavior. It’s ok to be the expert and tell the client that what they’re requesting doesn’t align with typical user behavior

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I bounced out and now work in house for less hours per week, more pay, and more job fulfillment so far. Why even hire principal level UXAs if you wouldn't let them do their job? And you wonder why the dev cycle has so much churn....

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Ugh... I feel that 100%

I don't see anything wrong with asking questions. Though, we must ensure that our questions are highly sensical. :)

Ive ran the entire situation by colleagues in other organizations and companies and have received a resounding suggestion to just leave and look elsewhere. If leadership doesn't care about talking to users or understanding the root issues/pain points then nothing can be done :(

That was fast, OP! Good for you

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