If an agency has bad Glassdoor reviews, do you still pursue? Asking for a friend.

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I take them with a grain of salt. Positive and negative can be said about any agency.

I look to see how specific the negative is. If it is feedback that would directly affect my role or department it gives me a little more pause.

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Read the reviews but not the emotions behind them. You'll see the patterns of malcontents, whiners, and HR insiders everywhere. But if under all of that, there's a thread of similar, legitimate grievances, proceed with caution.

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as someone who just left an extremely toxic company, ALL but a couple (written by directors asked by HR) are talking about the toxicity of the place. i had taken them with a grain of salt, believed what HR/leadership told me in interviews about it turning around. guess what? they were ALL TRUE. holy shit. just be overly cautious. each company will have negative reviews but when the majority are BAD, run.

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Depends on if the complaints are specific and consistent. I discount ones that speak of “toxic culture” or “boys club”, but take “lack of leadership” and “account driven” more seriously

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Nope

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They’re a very small pool of info from a usually-disgruntled type of employee. A horrible rating should be a red flag but not a deal killer.

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Read between the lines, and look at the roles of the people.

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In my experience Glassdoor has never been wrong. The only time I take it with a grain of salt is when it’s a large company where complaints could be solely department or location based.

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Everyone has bad Glassdoor reviews. It’s their thing.

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It depends on the complaints. If it’s a bunch of “work-life balance” issues only from certain titles / departments (something that seems isolated, in other words) then no, but if there’s a general sense of “this place sucks,” I’ll focus more on culture and agency mission questions in the interview.

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Glassdoor is pretty legit in my experience.

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