{ "media_type": "text", "post_content": "If you book a hotel on points (and you're platinum) and the hotel effs up, is it appropriate to request further point compensation..??", "post_id": "582f0f8ec8eb740010917566", "reply_count": 8, "vote_count": 2, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

If you book a hotel on points (and you're platinum) and the hotel effs up, is it appropriate to request further point compensation..??

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Yes

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Your rate/fare should never influence compensation for screwups

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I requested my points back after a series of mistakes at a hotel in Vegas. They gave me back my last night which was around 60,000 points

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Yes, I've done it at the Embassy Suites (Hilton) in San Fran. Employee cleaned out my room before checkout (9am) while I was away getting breakfast. She threw away a lot of new products I'd bought, including my toothbrush, and then had the audacity to pull the toothbrush from the trash and try to hand it to me! I was pissed but she didn't understand English so she wasn't affected by my frustration. Got my points back (true free night) plus some ended up with 80k from that incident and can reimbursement for the items she threw away (still had my receipt). But if course I was respectful when requesting points & refund.

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Yep got back 15k valuable SPG points

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*and a reimbursement...

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Points have monetary value

YESSSSSSSS

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