If you were going to train someone new to account management 3 things to set them up for success, what would those things be? For me I think they’d be:
1. How to comprehend and relay feedback
2. Championing the work and pushing back
3. How to best work with each department and set the team up for success

Those are broad - curious if you’d go more specific!

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1. Know how to see around corners
2. Be highly skilled in distilling complex problems into dead simple strategy
3. Always put the Brand first. Not the Agency. Not the client.

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This! And Empathy

For a brand spanking new Account Manager it would be to master the fundamentals. I’m not expecting someone new to the biz to jump into interpreting feedback and championing the work. It’s about the details, operations, understanding how the agency works, learning the financials, etc. Setting them up for success isn’t selling the work (yet). It’s making the fundamentals to second nature that selling the work is what you can focus on later.

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Good point!

Learning to look ahead and anticipate issues and set client expectations. Client management is a big part!

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