I'm applying for a social media manager role. I'm a confused about their expectation, “develop a framework for flagging and tracking inbound messaging for other internal teams.” What do they mean by this?

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My guess is that right now, they receive DMs on social that need to go to other departments like PR or customer service, and they don’t have an organized way of sending those messages or tracking whether a response has been received. They would like the person in this role to create a more structured process.

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Your guess is accurate. I just found out today that they do need a structure process because they will be using certain social media platforms for the first time. Thank you so much for your help. I have more questions to ask soon 🙂

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Hi Fishes, Looking for Job Change ? This is for you,

Thoughtworks is hiring for below roles.

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