I’m handling erroneous IRS collection letters - for example, assess fail-to-file and fail-to-pay penalties based on postal mail delivery dates but not postmarked dates; assessing capital gain taxes on taxpayers whose income is within the threshold subject to 0% capital gain rate. These errors look like systemic failure (wrong formula). Now the Practitioner Priority Line is blew up, and the AICPA May 17 letter says only 2% of IRS calls are answered. What can we do at this point (Continue)

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