I'm having constant issues with an account - they are not very responsive but obviously frustrated and I'm not sure why. And I don't know if they are a difficult account or if we just have a personality problem between us for some reason. Have you ever asked to have an account transferred? Not sure the fallout from that.

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Yes, one time I had a male client who just didn’t respect any of the women on our team so he was transferred to our male counterpart.

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Can you try and get to the bottom of this before requesting a transfer? If it’s an issue with your product or service then be good to identify, otherwise that’s a pretty cruel handover for someone else to have to deal with.
You can manoeuvre your boss / someone with a senior job title in to have this conversation if you’re not getting a response yourself. Give them a brief and a clear remit of what you want them to get, so you’re still in control of what’s happening.

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