I'm in canada. I currently work in as a senioir customer success and tech support and earn 70k/year.
I would like to move to another job that can pay higher. I don't mind staying in CS but do CS jobs really pay higher than this? Should I be looking for something else that can pay me 6 figures?
What are the necessary tools that can help hit the jackpot.
Currently use hubspot, slack, zoho (previously)
Should I start from scratch as a dev?

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Posting as :
works at
You are currently posting as works at

Sounds like development might be a good switch for you if you naturally like to solution and build it.

Do you work at a company where you could say take a Bootcamp and then work with a mentor in engineering to deliver on some bug fixes or small enhancements?

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It's not a very big company. I may not have that luxury here

What do you like doing?

I enjoy training, onboarding and providing solutions

Do you enjoy problem solving? What are some of the things you wish you could be doing sometimes?

I enjoy problem solving and most times instead of meeting with the dev team, I wish I could make magic happen myself.
I easily understand the problems and have an idea what would slove it and this help me communicate effectively.

How many years have you been in CS? Also, are you in the Toronto area?

Your salary may be standard, but I think some companies offer variable pay

Yes, depending on where your company is based, as well as your experience, more senior CSM roles can go upwards of $100.

For the team that I used to hire for our ranges were as follows (in CDN$):
CSM I: $60-70
CSM II: $70-80
Sr CSM: $80-100

These are the bands for a Calgary-based company and they are current for 2022. I just left the company last week.

Thank you so much for this!
What determines the classifications
Csm1 2 3 and senior?
After 2 years, I got prompted to senior customer success and tech support associate. But I would like to know what the standards are.

Standards will vary from company to company but it’s usually a range of years of experience and use of skillset.

Also, if you focus and refine your efforts as a CSM for a technical product (like a PM tool or fintech solution or similar) you can make into six figures at a core level (2-3+ years experience). I was at 157k (Seattle originally but remote) in a technical CSM role with 6 years experience before I changed focus areas.

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