In a role where we write reports and deliver against deadlines. Clients often have ad-hoc data requests that take up an afternoon or a day here and there. How would you communicate the need for more flexible deadlines given that so much of our team’s time is used on ad-hoc requests?

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We use service now or similar tools for even ad hoc requests. Everything is reviewed by a manager and resources are allocated based on bandwidth. The whole process is very transparent so either resources are added for more demand or we queue them for later. Work in an agile fashion and keep things clear to the client.

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