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I’ve used Clio at three different firms and it is great.
Pro
I’ve always used Elite, both as an admin before law school and as an associate. It’s a widely used system and I would think has robust support.
Rising Star
The firms I’ve worked for have used Aderant/IntApp. It’s got some issues, but works pretty well.
I liked intapp at my old firm. I can you tell you at my new firm we have carpe diem and it is AWFUL
haha thank you!
We use LeanLaw—no complaints!
we use fulcrum/epoch and i like it. the timers on epoch are great for me. makes it much easier for me just to keep track as i go rather than having to go back later and add in my time or god forbid try to estimate