{ "media_type": "text", "post_content": "In your opinion, what’s the expected response time for standard emails (not time sensitive, normal client/partner). 48 hours? 24 hours? 12? Depends?", "post_id": "5f49a4efb0ce6a002bb77a13", "reply_count": 20, "vote_count": 4, "bowl_id": "552d1d24dc1c586b09d2d052", "bowl_name": "Law" }

In your opinion, what’s the expected response time for standard emails (not time sensitive, normal client/partner). 48 hours? 24 hours? 12? Depends?

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As a client, I typically expect a response from outside counsel within 24 hours (excluding weekends/holidays); however will give 48-72 hours before following up.

likesmart

I think this is a solid answer, provided that the person requesting a reply is an existing client.

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Depends on what’s in the email. Generally, I think good client service requires at minimum same-day acknowledgment of even a non-urgent email (24 hours at most) of the “will look into this and get back to you” variety.

likesmart

Acknowledge receipt within 1 hour of seeing it, full response within 24 hours of receipt

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15 minutes on weekdays and 1-2 hours on weekends

funnylikehelpful

So when do you do legal work? Or are you just paid to be a human information router?

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Depends on where you are in the matter in question. A random question that’s not time sensitive is next business day for me as far as some response. In the heat of a matter, an hour is too long.

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This is a fantastic question. I'm 5 years post call, managing a practice with an associate and a contracted semi-retired senior, and I still have no idea. "It depends" appears appropriate. Overall, I think 24-48 hours is a reasonable reply, depending on the client. If the client is a priority for you, the answer could be a few hours.

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Agree generally with an hour or two to acknowledge receipt or short answer and full response in 24 hours. Pro tip- I’d also suggest flagging the contact info for key clients (or partners) so you get a notification on your phone or watch when the email, call or text. This will allow you respond within a couple of minutes for them most of the time and they will really appreciate your responsiveness and dedication to them. Doesn’t have to be every time and you can still have dinner with family.

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I kid. I disagree about a reply in minutes, I think that's overwhelming at nearly every level if it's a holiday. Otherwise you lose yourself I do agree however on the notifications... I think setting notifications for your critical clients is the appropriate method and I still do that. Some clients insist on a 6am call and that's okay. But I still disagree that a universal rule is reply within X period irrespective of day or time or space.

Yeah I would say if it’s a standard email, then acknowledge it as soon as you see it, and respond within 24 hrs.

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24 hours

1 hr max.

Like 2 hours if not sent before 7am

at the ABSOLUTE most

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