Is anyone here using Icertis (CLM)? Can you talk about their implementation process and what that has been like. There is a lawsuit against them for failed implementations so wanted to get some feedback before we go down this road.

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Their CSAT and implementations are a disaster. Lot promised, nothing delivered. Terrible project management. Would recommend Sirion Labs which is much better and leader

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Have you asked on the CLOC or ACC Legal Ops message boards? People tend to be very blunt there.

I have not but will do do now. Thanks for the recommendation.

Hi we use Icertis here. Do you have a link about the lawsuits? I am curious to learn more about your experience and journey. Happy to connect and share some insight as well

https://www.artificiallawyer.com/2021/12/01/icertis-sued-over-alleged-failings-of-cms-implementation/

Just for the first time considered searching this app for CLM. I do Icertis and other CLM implementations. Can share what’s fact and what’s fiction. I recognize this post is pretty old, so you may have arrived at a decision. But feel free to DM if you want to connect.

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