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Hi Team, I have joined GlobalLogic last week only and have been asked to join one client from cyber security domain but after joining got to know that client is chaning few things is team and because of that only they are also not sure if I will be assigned to that project or not. ( discussion still in progress with client )
What should I do ? Do they have enough project to accomodate me in different project ?
I also have offer from cognizant.
YOE - 8.7
I am deputed at the client office. I use PSL laptop only to check mails. But in my last appraisal my manager told me that I need to get 60 credit points for promotion. But due to client work load, i won't be able to do that. So, I have resigned from PSL mentioning the same that promotion will not happen.
But my manager told me that he will try to give me a promotion in next cycle (ignoring the credit points clause). He is asking me to withdraw resign
Shall I withdraw my resign? Persistent
Any review on globant EY project?
Hi fishes, I've joined TCS on 9th nov as a 2 YOE .Net developer. Since past week I'm getting project interview calls, I have given 3 till now, not selected in 1 and not sure in other 2. I've followed up with the interviewers about my interview , both said that they have given their feedback to their managers and if there is an requirement I will be called up. I am little worried seeing all the layoffs going on...can my employment be in danger upon failing in project interviews?? Tata Consultancy
Hi IBM sharks 🦈
So I got interviewed for a project by the IBM team. The interviewer told me that its a go ahead from their end, now the client will assess my profile and if they too are fine with it, I will be onboarded?
Is it true that we have client interview as well? If yes then after how many days of interview by IBM team, client interview takes place?
Or its just that if the IBM team is fine with it, we are selected for the project?
Any inputs on this will really help :)
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Is it on how to efficiently manage call centers? Minimize staff, adjust timings, building capabilities, training etc. using analytics or automating processes. I would assume consultants will do this kind of work, not attending calls.. if it is this kind of problem solving, why is it bad?
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It's literally answering calls and processing loans. No recs no oversight of gds resources it is straight grunt data entry
Will you be working in the call center itself? Or managing overall strategy for it from afar/managing the relationship with the client? If you’re working in the call center itself, I think it may be a lot of work and pressure. Everything is so closely monitored. They will know everything about you, down to how long your bathroom breaks are. You’ll have to deal with very frustrating people who call...and get rated by them! I have visited the call center in India and seen my associates in action - I think they’re so under appreciated, I could never do their job. But, if you’re managing it at a high level from afar like me, it’s the best project ever - very simple process to understand, report on, and improve upon - easy to please the clients. I’ve since moved on to managing Cloud strategy which everyone gets so excited over....but ugh, they can have it - take me back to the call center.
We’re doing call center work? How the mighty have fallen...
Rising Star
When I was at EY I was on many Call Center Big Staff Aug type projects with big banks.....
Just curious - what does call center work entail? It seems like it doesn’t make financial sense to hire consultants to do that unless it requires some kind of special expertise.
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Not in this case, they literally are just in need of bodies
So what would the job entail? Do you like answer calls from customers of the client? How can a consultant know all the details to answer those questions ?
Yep or emails like a bot basically
I have worked both sides of call centers (first as basically a telemarketer during college and later as a consultant advising the client's call center)
For the phone operators, the work is pretty grueling and thankless. If they have to make outgoing calls to potential customers (cold calls) is is brutally unpleasant. Lot of it degenerates into a long slog to get through the day.
On the advising side (setting up or improving a call center), you want to understand the employees as much as possible. The job usually sucks at least a bit for them, so anything you can do to make their work easier or more straightforward will be well received. If they have to take notes about the calls they make/receive, keep the requirements simple. Folks may be tech savvy or not, but morale may already low so treat people well and don't talk down to them (as a consultant, you will look like even more of an outsider to them than to most clients).
Go in with a positive attitude, smile over the phone, and find something to keep spirits up and you'll do well!
I just did this. You answer calls for unemployment claims and follow up with people on claims for 12 hours a day. You have a target number of calls to make. Its tedious and irrelevant to your growth.
@ EY OP yep and Weekends for 8 hours. But only billing 50 per week
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Is it the boro project
Pro
Nvm if that was the last 4 letters of the clients name u would know
Are you expected to be on call support for 40+ hours a week?
What is it exactly?