Related Posts
More Posts
Anyone looking to move to southeast Austin soon?
Where’s everyone applying to round 1?
Additional Posts in Consulting Exit Opportunities
Anyone take Yext excel test? Was it hard?
New to Fishbowl?
Download the Fishbowl app to
unlock all discussions on Fishbowl.
unlock all discussions on Fishbowl.
Coach
It can be a good option as startups have a very broad definition of what constitutes customer success - from managing and triaging tickets (customer support) to super strategic account ownership. I’d understand very well what their vision of customer success is. Also, I’d look into how big and how old the customer success org is. I want to validate if the company is invested into customer success and it’s not a knee jerk reaction. There are other considerations too but I’d start my due diligence with the above in mind.
Coach
I think customer success could be great if you want to transition into being a product manager. You can go from consultant to PM, but the gap is larger vs if you go from consultant (serving your clients) to customer success (knowing the product and serving clients) to product manager (knowing and improving the product/service based on your experiences with clients and concrete feedback)