I’ve been an Ambassador for a few years and never has any hotel done anything special for me when I checked in

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Because that's not their job. If you ask them to have the hotel do something special for you because it's your anniversary or whatever, they'll be happy to. But doing it just because isn't what they do. What they are amazing at is fixing problems for you with a reservation. I've done all of the above. I asked them to have the hotel do flowers and stuff for an anniversary in Spain, and on numerous occasions where a hotel got something wrong, I have had my ambassador sort it out rather than me deal with it.

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