Just started a new job as a claims processor. ALOT of new information, any tips/tricks/advice?

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Call everyone who leaves you a voicemail back and do not be afraid to tell customers you need 7 (business) days to get something processed. You should learn to give yourself time to juggle the moving parts of claims effectively.

If you can circle back sooner and exceed expectations, great. Hell, don't even be afraid to ask for time on your first claims... Make THAT your PRACTICE.

Of course, this is all subject to Canada's department of insurance. Time to respond =/= time to process. Give your response to the inquiry in good faith and timely. Then ask for time to process in good faith. Your future self will thank you for not being burned out too soon.

Also, ask your peers for help, YOUTUBE construction and water damage (if you're in property/structure).

My experience is in property/structure so my comment may not apply entirely.

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