Ladies, I check in to a Hilton in Stockholm today at the same time as my male colleague. He’s gold and I’m diamond. He gets upgraded from asking to a suite and I get” upgraded “ from a king to a twin

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You should raise this to corporate. That front desk person needs retraining

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Was he in line before you or after you? It may be the case that there was only one suite available for upgrade and they gave it to him because he came before you. But his king just opened up so you should’ve at least been offered the room that was originally his if you request an upgrade. So regardless of how he was treated, you were treated poorly. Complain to corporate.

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“With a view”. I complained and the the guy at the front desk demanded proof that my original reservation was a king! I don’t give a shit about the actual room- I’m here literally for 24 hours, but I felt it was so sexist and was super annoyed!!! Has this ever happened to you? Tell me your stories

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Thanks all. We checked in at exactly the same time - and got our keys handed to us at the same time. Maybe it was just luck of the draw and the agent helping us- it’s possible the person helping me was in training or something. Either way , I’ll complain to corporate in the hope of getting some points out of it .

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I live in Stockholm - I’m shocked this would happen. We are very gender progressive and I doubt it was gender related. It may have been sequencing? Regardless, complain to the manager, write Hilton an email and be heard. If nothing else, you’ll get points and other considerations in apology.

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Sweden’s really progressive on this stuff; they’ll take your complaint seriously

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(Not to belittle your experience - I simply mean that if it was gender related, it will be taken very, very seriously)

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This is why I stopped using Marriott. Single female traveling I always got “downgraded” to last available king, ground floor accessible room. It was several years back, I hope things have changed but I have no loyalty to their brand.

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Diamond desk, who forwarded it to the hotel

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Stockholm is super progressive - I doubt this was gender related. Definitely raise the issue as it will be taken very seriously!

Followed up with an email - no points just an apology

Seriously? That’s insane. Did you email the hotel or the rewards programme?

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