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Start a case with customer care. Make sure you have detailed pictures. Good luck!
Conversation Starter
This. Take detailed photos and attach them to the complaint.
Photos. I got a dress covered in wine and deodorant. They gave me $20 for dry cleaning. She's making the comments to avoid having to pay. Postmark will also let you send them back for full refund.
Dispute was pretty fast, couple of days. I kept it. It was the exact $300 bridesmaid dress for a wedding I was in, so still way cheaper. It was so specific there weren't others for sale. I might have sent it back if I had other options.
Rising Star
Eesh! I usually stay away from the sellers who have a ton of stuff (the Airbnb equivalent of “Superhost”) and have been able to find great deals
Conversation Starter
Also got a second shipment from another seller, generally looks ok but has some marks & white fur on it (not as bad as the first package though which is clearly really dirty/ gross). Is this normal or can you get some $ back to have stuff cleaned? I have animal allergies & feel itchy now 😬
Conversation Starter
Wow she’s making me mad now, acting like I’m somehow making this up?! Check out these comments. Claiming she would never send items in this condition...and yet that’s exactly what she did? Wtf