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How do you all feel that NFL spot landed?
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How do you all feel that NFL spot landed?
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Rising Star
As a Support Engineer, you will be one of the top product professionals at the entire company and be responsible for sharing that knowledge with our customers and internal teams as people will rely on you to educate them on our product. As a technical leader within the Support organization, you will resolve technical inquiries, handle critical issues from team members, and guide others on how to resolve questions more efficiently. This role is vital to growing our Support organization to the next level.
Responsibilities:
Answer technical inquiries regarding SDKs, APIs, integrations, and the Amplitude product via email, chat, and phone
Ensure that all tickets meet our service level agreements including on-call weekend support once per quarter
Build enablement for the Support team on technical details of Amplitude and tools needed to solve technical issues
Contribute to the Amplitude Help Center, Community, and Developer Center
Develop and improve support processes on how to tackle more sophisticated issues
Skills and Experiences:
4+ years in a customer-facing role for a B2B SaaS company
Experience with JavaScript (client, server, react), iOS, and Android SDKs
Solid grasp of event tracking and data collection
You know how to solve issues in the browser using Chrome developer tools
Rudimentary experience with or ability to acquire knowledge of JavaScript/TypeScript, Java, Kotlin, Objective-C, Swift, PHP, Ruby, Python, and C# — enough to understand basic code, compile and run, debug basic apps
Basic understanding of CI and at least some familiarity with Bitbucket Pipelines and/or GitHub Actions and/or CircleCI
Understanding basic Git concepts: commits and merge requests
Rising Star
Role is remote
To be honest with you, that salary is a bit on the low side for a role requiring all of those skills.
Rising Star
I think so as well. Just putting it out there if anyone is interested in the opportunity