Looking for opinions…
What to do when a client ignores the logo designs I’ve sent and instead downloads one from Shutterstock?
For context, this client changed the name of his company after the first 2 rounds of logo designs I sent. Then he sent me a Shutterstock image as reference for the new brand name, I used that as inspiration for a new round of designs and sent it. No feedback on those designs, just “let’s use the Shutterstock image.” (More in comments)

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At the end of the day, I'm just in it to get paid. I learned to bite my tongue a lot more as a freelancer than I would as a full-timer. The difference being that my job is now to give the client exactly what they want. If after the first or second round it becomes apparent that what they want is utter and absolute dogshit, I happily give it to them, cash the check, and direct my brainpower elsewhere.

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True, they’re just a super frustrating client. Just need to get through a couple more months and then the project should be done 🤞 unless they change directiion/strategy again 🙃

Bite your tongue. Focus on the money.

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Was recently planning my wedding and very respectfully let my wedding planner know I didn’t like some design she came up with and just went with my own. I would let your client just go with their choice.. sometimes people (myself included) can ask for help and in the end not take it :/

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Agreed focus on the path to cash even though you know it’s terrible. Just make sure you cover for your time in the contract.

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If they changed their business name halfway through logo design I would question if they were even ready for a logo yet. Personally I don't take on branding for businesses that aren't already somewhat established, they don't have to be launched but they have to have a space leased, equipment purchased, a team hired, etc. People who get a logo designed before they've done any of the real legwork of starting a business are just excited about their idea and want to see it in front of them, but probably aren't that serious about doing the actual work. It's no surprise then when the feedback is nonexistent and they don't see the value between customers design and stock, they don't even know what their businesses values are yet or what to convey.

That said, always present your first round of work to a client in person/virtually and explain how to give feedback and what is helpful. They don't know our process so you do have to educate them in that way.

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Yea we had a discovery call, but you’re right that they don’t know what they’re doing or what they want. Basically they got bought by a startup and the startup wants to modernize, but apparently that means just going on Shutterstock 😂

The only thing you could maybe do is let them know that other companies probably bought and downloaded the same logo from Shutterstock and therefore their branding will not be original. But at the end of the day you can’t force them through the same training you have had in the do’s and don’ts.

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Sounds like good money. Milk them for all you can get. The more revisions, the more paper in your pocket. Who cares if they ever decide? Better if they never decide and keep paying you for changes.

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I’m just frustrated because they’re taking so long to give feedback, and their feedback is virtually nonexistent. I don’t know if they just didn’t see what I sent or if they hated what I sent, but it feels kind of disrespectful. At this point I don’t know if I should just swallow my pride and keep going or if I should fire them as a client and just tell them to keep using Shutterstock for anything else they need.

Just make sure you check the Shutterstock license.

Did you send via email and wait for feedback? I think I would schedule time to talk through the concept and get reactions/feedback.

Yeah I sent through Slack along with my availability to go through things on zoom, but all I got was crickets 🦗

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