Looking for tips on managing up a person who often yells at their team clients get stressed.

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Oh no, if screaming is part of the culture, there's no way you're going to be able to "manage up" on that nor get help via HR. I'd say your only option is to get used to it or preferrably, find a gig elsewhere stat. Life is too short to have to deal with that toxic crap. Good luck!

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Agree with CRD1, if it's someone senior and they are acting in appropriately in front of the client or in front of the team, you can't change that. It's immature and it's controlling/abusive because they are looking to publically shame someone in front of others. That's clearly how they think upper management should "manage". What has your boss said about this? Do they think it's normal/ok? If anyone can do anything, it's probably them by speaking to their boss's boss, not a responsibility for someone three levels lower.

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Remove them immediately. Culture is everything

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Thanks all. Just confirming things I knew in my heart, but was denying in my mind.

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Right, but what about when his person is your boss’ boss?

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That’s what HR is for. And if that doesn’t help, find a new gig. Plenty of great people and cultures out there that will be more rewarding

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I feel like there is some value in learning how to manage difficult personalities, until it becomes borderline abusive.

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True. But this is a huge assumption ... if it’s your boss’ boss, I guessing s/he is a bit older and seasoned in the biz. Those folks are almost impossible to change. You mention “manage difficult personalities”. But are you really in a position to “manage” this superior? I’m guessing not. And going to suggest that you need to look out for #1. Otherwise, you may be walking into a mind field. I’ve seen this before (21 yrs in biz).

And if you aren’t trying to change that person and instead trying to manage others around you, then tell them to find better pastures.

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My boss and this person are friends. That being said, this is not the only screamy person in upper management. My boss is very kind and just takes it.

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