{ "media_type": "text", "post_content": "Marriott loyalist here - seems like almost everyone who is salty about the merger were previously SPG folks. True?", "post_id": "5bcffd5bffc921001711b64d", "reply_count": 11, "vote_count": 3, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Marriott loyalist here - seems like almost everyone who is salty about the merger were previously SPG folks. True?

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I like that with Marriott nothing works. Really refreshing to make multiple phone calls to cancel a reservation or randomly have all the reservations disappear from your account. I especially like how my Marriott ambassador acts like it’s my fault

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Yup. They were spoilt with good customer experience .

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They cancelled a reservation I had at a Ritz and acted like I was entitled for wanting them to honor the reservation guarantee and give me the points

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Was SPG; am salty. 1 for 1 ITT!

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I am ex-SPG and yes am salty. Have to call multiple times to confirm changes I make

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I am ex-SPG and am salty enough to be ex-Marriott (just signed up for the Hilton Aspire card, which gets you a total of 34 points per dollar spent)

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Yeah it’s been really bad. I’m shocked they haven’t apologized to their loyalists

Marriott but I’m pissed too

LOL wow bcg that sounds terrible, are they giving you any points to comp?

Ex spg. Marriott service is dog Shit. Their tech is steaming garbage, their outsourced call centers are inefficient and incapable. Ever try getting a few lost Marriott invoices?

damn spg must have been the shit lol. bcg2, agree that points earning with aspire card is crazy, but you may be cutting off your nose to spite your face by going to hilton lol

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