My boss always tells me that they’ll give me a call or some feedback in a bit, but I’m left hanging for hours. How do I communicate with them to get a set timing?

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Manage up. When you send things over, also give a date and time for when you need feedback by. If you don’t hear back from them near the deadline you set, send a reminder that also states how you’ll keep moving forward if you don’t hear back—as to keep things on schedule.

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Sounds like there’s a break down in process clearly. It’s possible that the person hoping to give you feedback, doesn’t have it themselves in a timely fashion, is stretched too thin, or is not in control of the process. Is there project management on your account, or in your office? Are you in Creative? If in Creative - talk your creative manager or creative project manager - if you don’t have one go to the head of creative ops.

It’s sucky and a waste of everyone’s time.

I’m sorry. I meant to get back to you.

My ACD used to do this at my last agency, she would be gone for hours in meetings or just on another floor and then reappear before 6pm to give verbal feedback before she went home for the day, knowing I’d be stuck there late implementing her feedback. She’d also chime in at the 9th hour before a job was released to ask why things were done a certain way (her original changes) and would want to undo them (thankfully we couldn’t since the job was client and MLR approved already)

Some folks are just oblivious as to how to manage people and frankly don’t care about deadlines, etc.

When you meet on something or send it to them, ask if you can put 15 minutes on their calendar for feedback later in the day.

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