My colleague at work who’s in the junior parallel role / receptionist just drives me crazy. As a Marketing specialist, I oversee our social pages + following on requests from there. Yesterday she said - “Maybe you could also reply to all requests on our general customer email?” I said I don’t know how to prioritise with my main responsibilities - boss and big boss present and stayed silent. Poor time management / ignorance / passive aggression? Feel pity for her! 😡

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Posting as :
works at
You are currently posting as works at

Whose responsibility is customer service? Shouldn’t that person own the “responding to general customer inquiries”?

Hers but I am required to “cover” her when she’s on lunches/out of office - and she’s using it. I feel she does not enjoy her role and tries to free her up completely. Guess the mistake of the management as they let it happen and stay silent when she tries to push the boundaries of others.

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