Consulting

OCM guy w/ some IT, MS service adoption cert/experience thinking of applying for MS customer success manager role in my city. Good move or no? Any insights on comp, prospects for role in general?

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Posting as :
works at

Go for it, why not?

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in your shoes right now. when I applied for a few places they said I was a better fit for implementation lead, not sure if you're getting that as well. in terms of customer success roles I think you have to be proactive about what you want to do bc you can get stuck in customer success or use it as bridge to product management, etc

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MS = Microsoft?

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Yes

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(OCM = Org change management for those who do not know)

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I used to work at Microsoft and now I work with CSMs all the time on org change bc sometimes they are already with the client. IMO it’s a very comfy role. Salary and benefits are good, they will likely align with anything Glassdoor has printed. Microsoft treats its people well, benefits are wonderful, flexibility is good, you’ll likely travel quite a bit and internationally. That said, CSMs are not “key” to the core MSFT business. They are investment positions focused on influencing the client perception and adoption of Microsoft products. Historically MSFT has made this role ambiguous with challenging benchmarks for success. It really is up to the CSM to decide much actual change and adoption work they do. Some kind of ride the wave and don’t do much, some create adoption plans but don’t really execute them. I think if you want something comfy, this is the role.

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