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None of the above. I’d recommend moving your proverbial desk as close to the users as possible. Observe them using your product and tangential ones. Note their struggles and how there’s almost certainly a gap between those building the products and those using them. Spend at least one day without meetings per week to pore over the observations and connect them to the rest of your team’s efforts.
Source: OTJ experience
Appreciate that, and I’m as embedded as I can get. I was initially just doing the requirements gathering and then they moved up a bit so now I need to be a lot more integrated with the technical team. I used to just throw reqs over fence and made sure they’d make their way in the system