One of my coworkers keeps coming to me with questions about the software we use as well as how to do things on our computers.

When I asked him why he didn't just ask his manager, he said that she's really busy and always has her head in something else besides being available for questions.

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Sounds like someone didn't receive the training they were supposed to, is this a junior team member?

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Yes, I suppose somewhere along the line, the team just forgot to catch them up and provide appropriate training. Not really part of my responsibilities, so I'm not entirely sure though

If the manager is too busy to personally handle this matter, they should at least delegate that task to someone else. It's best that all team members know how to use your workplace's systems or you risk disrupting the workflow and could have problems down the line

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For sure, it's already starting to disrupt me lol, I suppose I may have to be the one to bring this up to their manager and get it sorted

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This is your time to shine. Use this as an opportunity to create work instructions. Document it and make sure that your name is on those documents and they are signed off by peers or your manager. Creating a structure for your other co workers is an excellent way to bring the team up and groom yourself for leadership. You have found a gap, time to close it.

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Is this a new hire? Where they not caught up to speed on how to use the software?

Relatively, it's been a couple of months so they should at least already be familiar

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