{ "media_type": "text", "post_content": "Our sales team keeps sending us emails asking about features, despite all the necessary details being emailed to them regularly. It's like they don't even read our documentation. What to do?", "post_id": "61b7de61adc0f1003732b7cd", "reply_count": 3, "vote_count": 3, "bowl_id": "55375ce690f5eebe1d2a0f88", "bowl_name": "Tech", "feed_type": "crowd" }

Our sales team keeps sending us emails asking about features, despite all the necessary details being emailed to them regularly. It's like they don't even read our documentation. What to do?

like
Posting as :
works at
You are currently posting as works at

Ha being on the sales side and having be a product owner prior I can say that we at sap are notorious at putting lots of detailed documentation together. The issue is for most sales guys they need it boiled down to the fine points (specifically what value does the customer get from these features (business benefits), customer examples of value and why or what if they don’t do it they miss out on. Simple 2 pager with those helps the sales team get a customer on board. The details are great for tech people but sales needs executive level sales. What I see in our L0 is usually a high level overview but doesn’t cover the above well enough

Organize all of the resources they’re supposed to be leveraging onto a single folder or drive. Point them to that location instead of answering their questions. Hopefully they’ll take the hint and realize they need to take some initiative or get stuck looking clueless.

Forward them the email that has that conversation with the details

Additional Posts in Tech

Rough estimate for how long after I receive my offer my start date will be for Deloitte? And is there any room for negotiating start date?

like

Non-law question: Has anyone invested in an at-home exercise bike/treadmilll/elliptical during all of this? Do you use it?

I’d really love an exercise bike (I’ve basically quit working out because I’m tired of videos) but I’d hate to spend the money and have it sit there after 6 months. For reference, I’m looking at something about half the price of a Peloton.

like

Why is Twice so big? They’re not particularly as “skilled” or “conventionally pretty” as other K-Pop groups. Is it because of their personalities?

Could anyone please let me me know what is AMPB(advance monthly performance bonus) which is a salary component mentioned is it like paid every month in salary or is there any condition for that to get AMPB in HCL

I have worked for this company for 9 months now, as an assistant manager. My manager quit 4 mths ago and I have been basically doing her job. When I found out they are looking for a manager I asked for a promotion and was told I got it. I am in training, to be promoted in 2 months. How much of a raise I should ask for? I now make $65k as a corporate qa assistant manager (food manufactury) i have masters in science and postgraduate studies in managing buisnes. DC area

like

I received confirmation latter even though 3 days left in my probation and I recieved offer from new employer as well on same day. Now new employer is not ready to wait for 90 days notice period ? What to do ? Please suggest

Why do we always have a reactionary posture?
When Kolin Kapernick knelt, it was a good opportunity for the president to encourage peaceful protests and acknowledge the injustices and also call reforms

Post Photo
like

Preparing for a top grade interview (this will be my 4th round of interviews w/ this company). I’ve never experienced this style of interviewing before. Anyone have tips?

like

Anyone exceeding plan & earning 400-500k repeatedly with a base in the mid 100s - If you were offered a higher base/OTE to take uncapped commission off the table would you? If so, at what base + OTE?

like

Looking to compare Senior Analyst Salaries at AFS. Currently at $85.5k

like

My ctc is 9L, in next 3 years what would be my package? Considering i continue to perform well

like

Totally!! I LOVE this explanation!! Apparently I wear sunglasses when I teach since I’m the only one that remembers me giving directions!! 😎

Post Photo
funnylike

What’s Transamerica? Formerly Primerica or World Fin?

likefunny

How to get in touch with headhunters in India? Any reputed headhunters?

like

Has anyone here had a relative on a transplant list? Wife found out today that her NA cirrhosis has progressed to needing one. Found out today, travelling for work tonight, both stressed out...

like

Week 11-12, I got Covid (coming out of quarantine now). I’m Moderna vaxed too. Every healthcare professional was like, I’m glad you’re vaccinated. All seems to be Ok. Have my 13 week Nucal next Friday.

like

Working on a busy project with a first year and it’s their first big project since starting big law. I’m also a junior, but not a first year. I am kind of shocked at how inefficient the first year is. They’re just barely getting the work done and I assume that’s all you can ask for. But because of that, more and more keeps getting added to my plate. Trying to be compassionate, but it seems like they don’t really care they’re not doing a great job - they log off early, don’t always turn in work.

like
like

25 years ago today, Packers beat the Panthers in the NFC Championship Game, to advance to Super Bowl XXXI. Does anyone remember watching that game?

like

I am coming off Wellbutrin and quickly put back on the 10 pounds that I lost when starting on it. Now I can’t stop thinking about food and developed a sweet tooth where as I used to not have one. Help?! I just can’t stop thinking about food and snack 5-6 times a day 😩 I’d love to re-lose these 10 pounds and feel good about myself again

like

Additional Posts (overall)

I am a Customer success manager, I now want to go in product, its a dream job for me Product Manager.

Where shall i start?
What certifications?

like

Where do people find significant others when you're so busy with work?

like

Does anyone have any experience with Moonchaser or similar tech job negotiation service? Do you know what they charge and is it worth it?

like

MarComm folks at Apple — what’s your WLB like? Additionally, are you in meetings all day? Heads down time to work?

like

How to promote the automation culture and documentation culture? I find it hard to give boni for automations since
a) the amount of automations isn't the amount of saved time
b) the amount of saved time is hard to be tracked for a single automation

And how much everyone hates documentation is well known.

Does anyone know better metrics or good incentives?

like

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

likefunnyhelpful

Im near my 6 months in a tech support troubleshooting for a wide variety of electronics from cell phones to home security systems to smart home technology in a Work from Home environment working with CRM tools and Database tools for troubleshooting but have an can use personal experience to troubleshoot over the phone. I have about 6 months of tech support from a previous job and now 6 months from this job and i dont have any tech support licenses. Looking to leave, any suggestions?

like

Hey folks
How can we know more about if can be coachable it not for sales related roles??

What is an appropriate amount of time for a company to make you wait before you get stock?

like

At what age do I need to start worrying that I haven't met $200k TC yet? Or at least, years of experience?

like

I'm not ready for Monday

Post Photo
likefunny

About to get a position with accenture for product support with fb. As employees of Accenture,will we still get access to fb facilities like food,gym,etc? Or are we restricted to some degree?

like

Has anyone recently completed the T-Mobile technical interview process (Associate-Mid level role). If so can I get a little insight on what to expect? I was told by the recruiter that there will be a 5 coding puzzles to chose from and I'm curious on what the puzzles could be. Also what would be the best way to prepare because it's not the typical data structures and algorithm white board interviews from what it seems. Thanks

like

Good evening all, I hope all is well. Anyone know of any Entry-level/Associate Infrastructure engineer, Cloud engineer, system admin positions. Remote/Hybrid. I'm in Vegas.

like

Anyone from non tech background moved from BA role to software development manager role? What was the transition like? Do all companies need tech background for management roles where software development teams are concerned?

like

Does your company recycle tech, like laptops from old employees being reassigned? I think it's unfair to not being able to get a newer gen product...

like

What equity packages do Unicorns offer? (unicorn status gained in 2021, insurtech)
The position is in partnerships ( non-eng), and I have total 11 YOE. I have no experience with negotiating equity packages, and wouldn't know what type of offer is common. Thanks!

like

I’m interviewing with Booz Allen Hamilton for their SIG group and was wondering what the work life balance is for the Data Engineers. How often are people on the bench?

like

I found out that I was hired because half the team before me quit. Red flag?

likefunny

Are there any exclusive groups for leadership advice? I would be interested in Pharma but am open to more generic groups as well.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
Download Fishbowl to see what others are saying
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the Fishbowl app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy.

Already have an account? Log in

New to Fishbowl?

image with Fishbowl logo and arms reaching out for a handshake

Already have an account? Log in

By continuing you agree to Terms of Use and Privacy Policy.
Messaging rates may apply

For account settings, visit Fishbowl on Desktop Browser or

General

Legal