Posting here because I truly don't know what to do. Hired a moving company to move out of NYC. They turned out to be just the 'brokers' not the company who would actually do the moving services. Essentially both companies worked together to get as much money out of me as possible, and the pick-up experience was awful. It's now been 10 days and I still have no idea where my belongings are, and neither company will answer my calls, texts, emails, anything!! What can I do in this situation?

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I had this experience too, 2 years ago. Felt incredibly scammed. However, my shipment came within the 30-day timeline and everything was in order. These people treat you awfully, but they fulfill the requirements -- I wouldn't stress too much about your shipment.

However, I do recommend performing a chargeback once you get your items if you were extorted. My CC was very understanding.

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What’s the name of the company? Did you check online reviews to see if others have had similar experiences?

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Can you file a dispute with your credit card company? The attorney general’s office? The CFPB? I tried these three together when I had a bad experience getting a refund for something

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What was their estimated arrival date?

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