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I had this experience too, 2 years ago. Felt incredibly scammed. However, my shipment came within the 30-day timeline and everything was in order. These people treat you awfully, but they fulfill the requirements -- I wouldn't stress too much about your shipment.
However, I do recommend performing a chargeback once you get your items if you were extorted. My CC was very understanding.
What’s the name of the company? Did you check online reviews to see if others have had similar experiences?
Pro
Can you file a dispute with your credit card company? The attorney general’s office? The CFPB? I tried these three together when I had a bad experience getting a refund for something
What was their estimated arrival date?