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Leadership advice for young associates?
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Leadership advice for young associates?
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So drama update... There was NO COMPLAINTS from the client at all. It was a bald faced political stunt by a new "consultant" who had an agenda he was trying to push. Ugh.....
Honestly, I'm not sure. The main thing I would change would have been how it was handled by people above me. There was no vetting done by the senior people involved with the complaint, no one besides me and my supervisor reached out to the customer directly to verify. And there was no notice of the topic ahead of time, just dumped on me in a clumsy way during a status meeting and presented as if I were the fault... Sigh. Poorly handled by upper management all the way down. Their overreacting made me want to overreact. It was hard to keep a level head and ask the clients in a non-confrontational manner about it. One, in fact, was very upset her name had been dropped as one of the complaintants. She said she really likes me. The other was like "I hope I wouldn't be that two-faced". So it was a huge relief that it was all drama with no reality.
Breathe 😊 make sure YOU get the facts 1st hand!
I'd take a step back. Noone likes bad feedback or difficult clients but they are part of the real world. If you're unhappy at your job overall then leave but do it in a less reactive way.
Understood. The feed back is basically according to the client I'm not doing the contracted job, which their expectation is not what matched the job description and what was communicated to my team nor the SOW, and the customer never utter a peep to either of us but now they're threatening the contract and all payments related to my services. So I'm angry at how it was handled yesterday internally and if true, I'm angry the customer could not talk to me face to face like an adult about expectations. I'm trying to not let it affect my client interactions until it gets clarified.
It may be pretty difficult to do this at this point, but I would try and explore the feedback, if in fact that feedback was truly provided. There may be a difference in interpretation of your job duties and what may have been sold by your management may be to blame as well. Remember that in consulting and service industry, management tends to overstate what they might be able to provide, just to secure the client
Would like to add that exploring the feedback doesn’t mean you are accepting it. It just means you are willing to figure out where and why it is coming from. That will, in the end, outshine anything you may or may not have done.