Q: does account let the PMs speak to timing/own that conversation with clients? At my agency, it’s been a tug of war lately between AM/PM. Not sure if that’s how it is everywhere or just my job...

Posting as :
works at
You are currently posting as works at

I don’t let Account speak for me. In fact, I don’t ever let them think they have the right to speak to anything PM on our Clients.

You’re the PM; you own the conversation about timing, schedules, risks, etc. You bring a level of credibility to the conversation that Account people do not.

Find your voice and own those conversations.

like

I’ve found it depends on the agency and even more so on the project type. Typically with digital work (web development, apps, anything more complex technically speaking) the Digital Project Manager will be involved and even lead discussion around projects. The account team usually does not have the technical knowledge necessary when explanations are needed or the conversation goes off script, as it is not their job hence why there are DPMs.
It is for sure a tug of war and you are not alone. It helps to educate on the importance of having the PM aka the owner of the project in client conversations. Providing rationale such as being able to answer questions, giving additional detail around milestones or deliverables, discussing alternative scenarios, etc all on the spot and not having to say “we will follow up” makes everyone look better in the eyes of the client. It is also beneficial for the PM to be present to listen what the client is saying first hand and eliminate any potential confusion and time spent going back and forth. It is also important to stress that the PM is not looking to take over the account teams responsibilities, but rather aid in the success of the project. Account teams manage the entire client whereas the PM manages the specific project.
Hope that helps!

like

It’s different at every agency. Personally, I’m more client facing than account.

like

You should both be able to speak to it.

like

Thank you for the insights everyone! Much appreciated! Have a great Tuesday!

Related Posts

Dm if you are interested for a job at Deloitte 😊

like

I understand DIJV is a SBU within Deloitte India only. But whybisbit created if DI was there?? 1. Does it only cater to foreign member firms or Indian clients too?? 2. When did it get form? 3. How many people are within DIJV?? 4. Its hikes, progressions etc. are separate or in line with DI? 5. Why do we have IT (Tech.) DD, FDD, Forensics etc. teams under both DI and DIJV?? 6. Does it have clientele/work? Deloitte Deloitte USI Deloitte Digital Deloitte

What are the new tax technology groups in the Big 4? PwC = Digital Accelerator. DT/EY/KPMG = ? Typically focus on alteryx, tableau, uipath, etc.

like

Are any privacy and data protection attorneys willing to offer suggestions on how a junior attorney can get into this space? I am taking the CIPP/US exam this week and have privacy internships, (cont)

like

Walked by a bank today and I could literally read the teller's entire computer screen from outside. How do they not have a better system in place in 2022?!??

funny

Moved to Philly about a year ago without knowing anyone and haven’t made close friends yet. How did you make friends here?

like

Hello All, I am business analyst having about 5 plus years of experience in retail banking- payments and cards I have an offer with Luxoft as a consultant for 15 LPA and IBM as a advisory cosultant for 17.67 LPA both of them are fixed pay. Can someone help me the pros and cons of both the organization and also which organisation to choose so that my career growth would be steady
Please clarify what is the role and responsibilities of Advisory cosultant 7A band

Let see our career aspiration. Not only for entry level but at the leadership...
Wishing you all to achieve your goal and successful Professional Journey... 👍

Post Photo
smarthelpfullikeupliftingfunny

Hi,
I am an SDET with one year of experience.
I want to change my technology to cloud.
Any tips and suggestions is welcome.
Which cloud should i prefer while learning. And what is the scope of this technology.

Thanks

like

I am joining as an Associate software engineer (grade 25) at Optum. What's the career path like? How long does it take to get promoted to Grade 26?

like

Hi Sharks.
I'm currently serving notice period, looking for referrals in good product based companies and mid size startups.
Yoe - 1.1
Skills - DSA , Core Java , spring boot, hibernate, SQL.

like

Gonna be in Houston all next week. Have any recommendations of what to check out?

Hi wonderful people!
I want to unlock my dm's. Thank you for helping with liking Manta Ray 'George' 🫶🏽

Post Photo
like

Meet Charlie Bones and his party shirt!

Post Photo
likefunnyuplifting
like

Received offer letter with mentioned that at "TCS Kolkata". Can it be considered that my base/work location is also Kolkata (*as i need this). Or is there any chance that after project allocation it may be changed and forcefully transferred to any other location without my consent?

I need some ‘fun’ tasks to be part of an Auditor Olympics. I’m teaching a 2.5 hour 1 X per week Auditing class this semester. I need some fast and competitive games when energy gets a bit low. I was thinking of things like correctly footing a schedule, downloading an SEC filing, getting an exchange rate, etc. Any ideas? These are college juniors or seniors.

like

I just found out I am being underpaid by at least $10,000. Does anyone have advice on negotiating a raise?

like

Is the switch to internal audit to external audit any good? I am trying to internally transfer into M&A but I don’t think it’s working.

like

Additional Posts in Project Management - Advertising

Does anyone here have a hotsheet template or Google doc/sheet with a good plugin? Looking to streamline my team's hotsheet process for morning check-ins! Slack and email with a sprinkle of Trello are what we use but Trello is usually populated after the hotsheet is built.

Thanks!

like

What’s your agency’s average hourly rate? Curious how mine stacks up.

like

Hey everyone! I work as a PM at a startup and we have a huge marketing campaign launching and need to get all these deliverables organized. Does anyone have a tool they use or a template? I have a Gantt chart going but was wondering if anyone has something else they like to use. Also feeling a little overwhelmed and just unsure of my skills for some reason - I think this campaign is just bigger than I estimated and there’s so much info missing (sigh). Thanks for your help!

like

What have been your best covid19 pm practices?

like

Has anyone had any super pushy salespeople at Smartsheets? Is something going on at the company causing this behavior? Is it just arrogance from the sales side or are they under financial pressure

like

I might need a freelance PM w/ creative resource experience or just a creative resources manager. Mid to senior level. Fully remote but must work CA hours.

If you might be right, DM me your LinkedIn link?

like

Hi All,
I currently work in marketing and my position has grown into more of a partner/business development role. I received my MBA and have about 5 years of work experience.

Does anyone have tips on how to pivot to a PM role? My interviews have been a little difficult to bridge the gap to be a PM.

like

Best way to transfer into Product Management with an Account/Data background?

I think I’ve given up on the notion of Project Management and Account Management ever working in harmony.
Creatives, Strategists, Developers are great to work with, collaborative, trusting, etc. But I can count on 1 hand the number of Account folks I’ve enjoyed working with over a long career at many agencies. Anyone ever make the jump to an internal PM role with no client work?

like

Just got passed over for a promotion in favor of a new hire. Trying to balance "shut up and get over it" with "is this the place for me?" while New Person gets work I want & have done in the past.

like

I need a freelance PM or account manager, remote okay. Message me!

like

Hey Everyone! I have a 7 year background as a Project Coordinator and currently in a Digital Marketing Consulting Role. I am would like to get back involved in Project Management (Scrum Master) is anyone or know of anyone who is hiring for a Remote position? I am not currently Certified but very interested in taking the courses to become certified. TIA :)

like

Who leads PM in your shop -
Head of PM?
Head of Ops?
Head of Account?
COO, CFO, CEO?

Anyone have a Chief Program or Delivery Officer?

How's it going?

like

What is an average salary for a project manager in most companies? Want to make I’m not being lowballed.

like

Hey everyone, I’m a recent grade (2yrs post undergrads. I have event managing, stage managing, and currently working as a daily operations manager for a small content creating agency. Additionally, I take on little projects to helps friends/family. I want to pivot into Project Management, but I’m not sure how to leverage the skills I have. Would any be interested in a informational interview or just general give some advice on someone trying to enter this job market with not touch experience.

like

Looking for a mid to senior level PM for pharma work. Must be high functioning and work independently and also well with others. Going through these interviews and the well seems pretty dry, thought I

like

What format do you find documenting and teaching process to be the most helpful?

like
like

Has anyone successfully launched Workfront in a Creative Agency? I’m at a large creative shop that is trying to implement it for the first time. It seem overly complicated. Any success stories?

like

Happy Friday!
I need help from my extreme type A tribe.

•Can you all tell me how you organize your folders for work ?
•How you organize your work notes to streamline your process?
The more through examples the better.
I am early in my career and I want to learn the best ways to stay on top of things. Thank you in advance! 😌

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal