Question for you sales and saas guys. I work for a fast growing startup and we are billing around 200 K a month. I am in charge of the sales team and our CFO mandates that we collect ACH payment information on every agreement. The problem with this is we have to reel in micro deposit amounts from customers and it feels like herding cats. I’ve worked for three great tech companies and I’ve never had ACH nor have I ever paid for services with ACH. Is this a totally dated process?

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We do everything with ACH and its only been a problem once so far, at least for me.

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For the record, I understand that credit card processing is 1 to 3%. But I feel like we’ve lost at least three deals this year because of not being able to collect ACH information.

ACH is normally not the primary method but should always be an option. Weird that CFO requires.

I’ve signed up for at least 25 services in my career and never have had to enter bank details. It seems like an unnecessary road block.

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