Could have world class software but if they don’t have effective people processes in place it’s useless. With COVID a lot of processes are rapidly changing and they system might not have caught up.
Some reasons I can quickly think of: the patient is in transition from one area/unit to another, is in transition or actually off unit for a test/procedure, patient is in the ED/ or in OBS, patient is not yet admitted in the system, room has not been assigned/completed, EMR is down (there are scheduled downtimes)
The hospital operator would not have access to the EHR. Also, if he was in the ED/unit and not in room, he could have been in transit to get testing and Epic (if that’s the one you have) shows that he’ll be in transit or away for a test. Was he admitted (and to the floor) when your mom called or was he still in the ED?
patient being off-unit for a procedure would be my first guess, because where most people in the system will look will tell them the unit they’re bedded. but they’re not bedded- they’re in a procedure.
Also depends on what department your mom called and who answered the phone. It’s he wasn’t admitted yet and was in the ER or in transit for a procedure/testing it would be difficult to know.
if she found him in recovery did they do emergency surgery, if this is the case they may have entered him under a john doe instead of his name and once they get him stable they enter the info (his true demographics)
Could have world class software but if they don’t have effective people processes in place it’s useless. With COVID a lot of processes are rapidly changing and they system might not have caught up.
Some reasons I can quickly think of: the patient is in transition from one area/unit to another, is in transition or actually off unit for a test/procedure, patient is in the ED/ or in OBS, patient is not yet admitted in the system, room has not been assigned/completed, EMR is down (there are scheduled downtimes)
Why do you assume that a healthcare system would share private information about a patient to a public query?
The hospital operator would not have access to the EHR. Also, if he was in the ED/unit and not in room, he could have been in transit to get testing and Epic (if that’s the one you have) shows that he’ll be in transit or away for a test. Was he admitted (and to the floor) when your mom called or was he still in the ED?
Mentor
patient being off-unit for a procedure would be my first guess, because where most people in the system will look will tell them the unit they’re bedded. but they’re not bedded- they’re in a procedure.
Also depends on what department your mom called and who answered the phone. It’s he wasn’t admitted yet and was in the ER or in transit for a procedure/testing it would be difficult to know.
if she found him in recovery did they do emergency surgery, if this is the case they may have entered him under a john doe instead of his name and once they get him stable they enter the info (his true demographics)
I've seen one very small local health system do this well, because they did it very intentionally (and they were on very old EMR).
It’s time for every hospital to get RLTS - Real Time Location Services.
good use case for IOT tracking. the moment the encounter happens, the patient gets tracked. boom! new world!