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Recently started a new job, manage 2xAS and an AE. They are lovely people, but constantly complain about how busy they are and seem general discontent with the client. How do I increase moral?

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Probe and ask how and why they feel so busy. Are there inefficiencies? Are they bored and dragging things out? Are they playing to their strengths and engaged? Did something happen before you that turned them off the client? Ask the questions and figure out where their heads are at, and then you’ll be in a better position to identify how to get them re-engaged (or how to counsel them to look for what’s next and get better support in there). But honestly, sometimes people need their manager to listen and then help them understand that they only are seeing a small piece of the puzzle


Thank you for taking the time to share this. Your insight and advice are greatly appreciated 🙌🏼


Ask and REALLY listen. Open ended questions. Solicit solutions from them, and then work with them to test the solutions, almost like a pilot program. If it works, do more of it, if not, try the next one.


Everyone is doing more with less these days. They aren’t the first or last who will have this experience, nor will it be the first or last time


Tell them how much you appreciate them.


And, FYI, they work 9-5:30/6pm. So, nothing crazy.

get inspired about getting their help to make the work better. if they’re not interested, help them find more suitable employment and replace them with people who are interested.

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Between living alone in a city I barely know anyone + high-burn project + my few friends are all preoccupied with new phases of life, my depression that i thought was gone for the last 3 years is back with a BANG.

I feel so lonely,and the fact that this cycle is repeating itself makes me feel like I will never break free from it.

I had my first thoughts of ending it all on Monday (I won't act on it,but the fact that I thought it is concerning)

Anyone on here with tips to navigate this?


Interested to know how much deep thinking time you guys have in a typical day or over the week. Outside of client meetings what percentage of your day is just for thinking?


Anyone else feel like they aren't properly trained for assigned client/workstream and set up for failure?


When a junior staff leaves it’s pretty easy to just plug and play another junior staff into the project and not miss a beat. What do companies do if a mid or senior level person leaves? How are those projects suddenly managed without someone to steer the ship?


How do you recommend taking time to read/learn/expand skill set with being so busy with your client and internal work? Also, having a social life??


For roles specific to a team and project, do interviewers get together and debrief/vote like at other companies before HC? If not, does the HM at least review all of the feedback? Thanks!


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