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Recently started a new job, manage 2xAS and an AE. They are lovely people, but constantly complain about how busy they are and seem general discontent with the client. How do I increase moral?

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Probe and ask how and why they feel so busy. Are there inefficiencies? Are they bored and dragging things out? Are they playing to their strengths and engaged? Did something happen before you that turned them off the client? Ask the questions and figure out where their heads are at, and then you’ll be in a better position to identify how to get them re-engaged (or how to counsel them to look for what’s next and get better support in there). But honestly, sometimes people need their manager to listen and then help them understand that they only are seeing a small piece of the puzzle

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Thank you for taking the time to share this. Your insight and advice are greatly appreciated 🙌🏼

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Ask and REALLY listen. Open ended questions. Solicit solutions from them, and then work with them to test the solutions, almost like a pilot program. If it works, do more of it, if not, try the next one.

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Everyone is doing more with less these days. They aren’t the first or last who will have this experience, nor will it be the first or last time

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Tell them how much you appreciate them.

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And, FYI, they work 9-5:30/6pm. So, nothing crazy.

get inspired about getting their help to make the work better. if they’re not interested, help them find more suitable employment and replace them with people who are interested.

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