Reputation Management: Chatmeter, Birdeye, or Womply? What do you use and why?

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My team has been using Birdeye for our reputation management efforts and we've had great success with it. It's easy to use and allows us to monitor what people are saying about our brand across the web, including customer reviews, social media comments, and more.

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It looks very user friendly on the back end, it’s pretty much a toss up between them and chatmeter

Chatmeter is an invaluable tool for helping us manage our online reputation and stay ahead of the competition. Its features make it easy to monitor reviews across multiple platforms, respond quickly and efficiently to customer reviews, track sentiment over time, and generate insightful reports.

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I really like chatmeter but it seems birdeye has a bit more they’re bringing to the table. It’s probably going to boil down to costs.

I use Birdeye for reputation management because of their comprehensive suite of review monitoring, online listing, and insights tools. Their platform helps me track my online reviews from all sites in one place so I can respond quickly, build relationships with customers, and identify opportunities for improvement. Plus, they have a great customer support team that's always responsive to my needs.

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The customer service was the side I was curious about as well.

We are using Birdeye for all locations. I previously used ReviewTrackers and the Birdeye suite is far superior in terms of flexibility and assets. It’s super customizable and above all, our customer service has been excellent. They’re very responsive, always helpful.

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Glad to see good customer service is a trend with them!

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