{ "media_type": "text", "post_content": "Round trip with United: delayed ~8 hours. On the way back they landed at a *different* airport, which is ~1 hour extra away from my actual airport and home. How much would you ask in points/vouchers?", "post_id": "5b8b1f6b994b2900188daaf5", "reply_count": 6, "vote_count": 3, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points", "feed_type": "bowl" }
null

Round trip with United: delayed ~8 hours. On the way back they landed at a *different* airport, which is ~1 hour extra away from my actual airport and home. How much would you ask in points/vouchers?

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You should be able to get 25k miles. Start at 100k - then work your way down. 4x seems to be the negotiating premium. Eg, crappy in seat power on a transatlantic I started at 20k to end up at 5k. Bad WiFi I start at 15k to end up at refund + 3k. Key is to frame things in terms of disappointment vs. the standard you’re accustomed to. “I’ve been happy to go out of my way to fly United given your usual service, I was disappointed and frustrated that I couldn’t count on xxx this time, which led to yyy inconvenience”.

like

Depends on the reason for the delay, if weather you won’t get anything

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Not weather—mechanical issues

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Similar situation happened to
Me w felt. I got 10k miles $100 check and $200 travel voucher

That’s awesome. Probably a dumb question but do you do this negotiation over the phone or at the airport?

This was honestly my first time experiencing this and they reached out to me
And offered it. I didn’t negotiate anything

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