Serious question: Sheraton cancelled my reservation and I was stranded for a night last night. Called CS and my useless ambassador and they cant help and “sorry”. How do I escalate this?

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Posting as :
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And get a new Ambassador

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Ask for an Ambassador supervisor

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500 points minimum

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30K and a new ambassador

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I’ll try for 30k then. Marriott has a detailed reimbursement though.

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What kind of reimbursement am I expecting from this?

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