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Try navigating the VA health system's automated line. I'd like to feed the asshole who came up with it feet first into a fucking wood chipper.
I'd take an automated system over the dummys at MetLife. I explained exactly what I was looking for and kept getting bounced back and forth between several departments. I laced into some chick probably 3 days on the job and then 2 minutes later I'm at the right place.
WHAT?!?!? My biggest win was getting the direct number (non published) for the voice-activated directory for a large employer. Call, Say a name, Rings directly to their desk (bypassed the assistants)" No Thanks" *click* redial say a namerings directly to their desk. Hell I talked to the CEO and CFO of a Fortune 500 company on a cold-call. Of course I'm sure they wondered how it happened, because after two weeks, the C-suite could no longer be reached.