Sheraton overbooked me and transferred me to a Marriott. Also gave me 11K points to “compensate for inconvenience”. How much should I ask for?

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Policy states:

They provide you with accommodations in addition to $200 and 90,000 points

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Lol @ "as low as $200". Mine is $94.

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Hotel management can (and should) give you twice the number of points you need to reserve a standard room at their property. Most of our corporate rates and statuses mean that rooms are guaranteed and they take this seriously. I had it happen twice at a Sheraton in Manhattan and they bent over backwards to make it right.

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There is a page on their website that specifically outlines how much you’re entitled to should you run into this scenario. You should ask for that much.

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I believe you are also supposed to be given cash in hand for the inconvenience (that may have changed with merger). Can't look up this second, but maybe another fish can confrim

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Except mine is a suburban town with room rates as low as 200usd. In this case - how much would you ask for?

Thanks KPMG1

^ for plats

Last time that happened to me I got 10k SPG points (30k Marriott)

@kpmg2 - SPG policy?

Yup

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