So bothered by the way the client talked to me today on a call for just doing my job and then they act all cordial once my manager joined. I just can’t shake it. How do you all cope with difficult clients?

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Talk with your Manager about it. Several years ago one of my team members had this happen. I then gave them the directive that they were not to meet with the client without me present. My saying it that way gave the team member the out to say it wasn’t their fault, but they weren’t allowed. And I had their back and provided them air cover.

If your manager isn’t willing to do this, try to move to a different project ASAP.

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Can you provide more context?

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If I was your lead I’d want to know if the client was being an aseh*hole to you. That stuff doesn’t fly.

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Hypothetically, what would you do?

A. Clients can be dicks. If they treated you poorly that reflects more on them than it does on you.
B. Does this happen to you often? Cultivating executive presence can help avoid these things. I can’t say I’ve dealt with anything like this in a long time. Even though I’m an SM now, didn’t deal with this as a consultant because (in addition to being a slightly older, ex military, white male) I worked hard on getting the right level of seriousness and gravitas in my client interactions.

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