So many of you ask for points, how do you ask? You call or email? Do you give them an amount or just ask for point compensation?

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Same question here. My skin is not thick enough to ask for points as long as they can solve the issue. Got a roach ranging on my bed. Asked to change all the sheet and that’s it.

likefunny

I only ask for points for major problems like no running water in hotel room, long flight delay due to maintenance issue, etc.

I usually use the chat or email function and explain the situation. I ask for a specific number of points (usually a bit higher than I’d like to receive, but not unreasonable)

Amount I ask for depends how serious the issue was. If at a hotel I usually ask for close to the number of points it would cost to stay a night or about the cost of the plane ticket in points.

If you are staying at the same hotel for months then it is a good idea to get in touch w their customer experience manager or someone responsible for sales. From then on it is easy. Whenever I have an issue i email them directly and it is fixed and I m getting points for them w out even asking. Doing this at two hotels now

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